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SMS Notification Service

City of Hillsboro SMS Notification Service: Terms and Conditions

By subscribing to the City of Hillsboro SMS Notification Service (the "Service"), you agree to the following terms and conditions.

1. Service Description

The City of Hillsboro SMS Notification Service provides informational text messages (SMS) regarding critical City business, emergencies, and general updates. These notifications may include, but are not limited to:

  • Utility Outages: Water, sewer, and electric service interruptions or restorations.
  • Public Safety Alerts: Severe weather warnings, emergency events, or public health notices.
  • Street and Traffic Advisories: Planned or emergency street closures, detours, and significant traffic impacts.
  • City Business: Important updates on City meetings, changes to service schedules (e.g., solid waste collection), or administrative notices.


2. Enrollment and Consent

  • Explicit Consent: By opting into the Service via text message, web form, or other official City channel, you are giving your explicit consent to the City of Hillsboro to send you recurring text messages to the mobile number you provide.
  • Message Frequency: Message frequency will be recurring and based on the City's operational needs (i.e., you will receive messages only when an event or update is necessary).
  • Cost: The City of Hillsboro does not charge for this Service. However, Message and Data Rates May Apply from your mobile carrier. You are solely responsible for any charges incurred from your mobile provider.


3. Opting Out (Cancellation)

You can cancel your subscription to the Service at any time.

  • To Opt Out: Text the keyword STOP to the short code or phone number from which you received the messages.
  • Confirmation: You will receive a final confirmation message acknowledging that you have been unsubscribed. No further messages will be sent unless you explicitly re-subscribe.
  • Assistance: For help or information, text the keyword HELP to the short code or phone number.


4. Disclaimer of Warranty and Liability

  • Timeliness: The City of Hillsboro will use reasonable efforts to provide timely and accurate alerts. However, the City does not guarantee the delivery, timeliness, or accuracy of any message. Delivery is dependent on various factors, including the quality of your mobile service provider's network and signal strength.
  • No Emergency Service: The Service is not a substitute for 9-1-1 or other emergency services. If you have an emergency, please dial 9-1-1 immediately.
  • Liability Limitation: The City of Hillsboro, its employees, and agents are not liable for any delays, errors, failures in delivery, or actions taken or not taken based on the information provided by this Service.


5. Privacy

  • Data Usage: The City of Hillsboro will only use the mobile phone number you provide for the purpose of sending SMS notifications related to the Service.
  • No Sharing: Your phone number will not be sold, rented, or shared with third parties for marketing purposes.
  • Compliance: All data will be handled in accordance with the City of Hillsboro's official Privacy Policy and applicable state and federal laws.


6. Changes to Terms

The City of Hillsboro reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on the official City website and will become effective immediately. Continued use of the Service after any changes constitutes your acceptance of the revised Terms and Conditions.


🔒 City of Hillsboro SMS Notification Service Privacy Policy

This Privacy Policy describes how the City of Hillsboro (the "City," "we," "us," or "our") collects, uses, and protects the personal information you provide when you enroll in the City of Hillsboro SMS Notification Service (the "Service").

This policy applies specifically to information collected through this text messaging service and is supplemental to the City's main Privacy Policy, available on the official City website.


1. Information We Collect

When you enroll in the Service, the City collects the following consumer data:

  • Mobile Phone Number: The number you use to opt in to the Service.
  • Opt-In/Opt-Out History: Records of the time and date you subscribe, consent status, and any requests to opt out (e.g., replying STOP).
  • Message Interaction Data: Data concerning the delivery and status of messages (e.g., successful delivery, failure, timestamps).
  • Voluntary Response Information (if applicable): Any information you voluntarily provide in response to a text message (e.g., a service request, an address clarification, or a request for help).


2. How We Use Consumer Data

The consumer data collected through the Service is used strictly for the purpose of administering and improving the City's public services. We do not use this data for marketing, advertising, or promotional purposes unrelated to City business.

Specifically, we use your information to:

  • Service Delivery: Send you the requested notifications, including utility outage alerts, street closure advisories, public safety messages, and other essential City business.
  • Opt-Out Compliance: Process and fulfill your requests to unsubscribe from the Service (e.g., processing the STOP keyword).
  • Technical Support: Respond to your inquiries or requests for assistance (e.g., the HELP keyword) and troubleshoot delivery issues.
  • Service Improvement: Analyze overall message delivery rates and engagement patterns (in an aggregated, non-personally identifiable format) to assess the effectiveness and reach of the Service.


3. Sharing of Consumer Data

The City of Hillsboro is committed to protecting your privacy.

  • No Sale or Marketing: We do not sell, rent, or share your mobile phone number or opt-in data with any third parties for their independent marketing or promotional purposes.
  • Service Providers: We may share your mobile phone number and message content with trusted third-party service providers (such as the SMS messaging platform and mobile carriers) to the extent necessary to operate, manage, and deliver the text messages on the City's behalf. These providers are contractually obligated to keep your information secure and confidential and use it only for the purpose of providing services to the City.
  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or if we believe in good faith that such action is necessary to protect the safety of the public or the security of our services.


4. Your Choices: Opting Out

You have the right to withdraw your consent and stop receiving text messages at any time.

  • How to Opt Out: You can cancel the Service by replying with the keyword STOP to any text message you receive from the City.
  • Effect of Opt-Out: Upon receiving your STOP request, you will be sent a single final message confirming your unsubscription. You will not receive any further messages unless you explicitly opt in again.


5. Security and Retention

The City implements administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We retain your information only for as long as you remain a subscriber, or as required by City record retention schedules or applicable legal obligations.


6. Contact Information

If you have any questions about this SMS Privacy Policy, how your data is used, or need assistance with the Service, please contact us using the information below:

  • By Text: Reply HELP to the message you received.
  • By Phone: Call the City of Hillsboro Customer Service at (701) 636-4620
  • By Email: Send an email to info@hillsboro-nd.us
  • By Mail: City of Hillsboro, Attn: SMS Notification Program, P.O. Box 400 Hillsboro ND 58045